Your own personal travel expert. At your side for a whole year.

• Personal assistance with any airline booking. Stuck on a booking, a points transfer, a multi-city itinerary or a partner-airline quirk? Message your expert and get walked through it, screen by screen.
• Verify any deal with a travel professional. Ours or one you found anywhere. Is it real, is it bookable, is it a good price, book now or wait - answered by a person, usually within the hour during the day.
• Professional advice whenever you need it, free of charge. Fare rules, change and cancellation terms, the 24-hour rule, refund rights, which program to book through. Ask as often as you like; nothing is billed per question.
• Exchange and change checks. Before you touch a ticket, we check the fare difference, the change fee and the cheapest way to do it - including whether a cancel-and-rebook beats a change.
• A second opinion on any trip. Send the itinerary you're about to pay for and get back cheaper routings, stopovers worth taking and better cabins on the same route.
• Points, transfers and cards, decoded. Which points to move where, when the transfer posts, which card fits your next trip and how to keep balances from expiring.
• A person to reach out to when the flight falls apart. Delayed, cancelled, bumped or downgraded: what to say at the desk, your rebooking options and what you're entitled to claim.
• Seats, cabins and lounges. Which aircraft has the new suite, which seat to pick, which lounge your ticket opens.
• Your points plan, at the start. In your first week, your expert goes through your cards, your balances and your travel year with you, and sends you a plan for which points to earn and where they should go.
• Everything Insider Flying makes, included. Premium cash deals, Insider Points award alerts, the Playbook and the Compensation Kit, for the whole year.

Wherever you book, we're there: with the airline, with a third party or through us - it doesn't matter. Your expert is always there to advise, verify and guide, so every booking you make is the right one.